Where it’s possible, we’ll collect personal information, including credit information, directly from you. Information will generally be provided to us in an application for a loan and any supporting documentation, and may include your name, address and contact details and information specific to the loan, such as information about your financial position, employment details and your reasons for applying for the loan.
However, in some circumstances we will need to collect your personal information, including credit-related information, from third parties. These circumstances may include collection of your personal information from, where relevant, an insurance intermediary, your referees, your employer, other credit providers and our third-party service providers, including credit reporting bodies, for the purposes of assessing your loan application. We may also create personal information about you through our internal processes, such as credit eligibility scoring information.
For some loans we may also collect sensitive information. This may include, for example, information about an individual’s health, religion and any criminal convictions an individual may have. Unless we are required or permitted by law to collect sensitive information about you, we’ll obtain your consent to do so. However, if the information relates directly to your ability to meet financial obligations you owe to us, you’re treated as having provided such consent.
The information we collect allows us to assess risks and to write and administer your loan. We’ll only collect personal information that’s relevant to our business relationship with a customer. We’re required to collect information about individuals by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). If we don’t collect personal information from you we won’t be able to do business with you.