If you want to pay your bills but don't have the money to do so, you may be experiencing financial hardship and require temporary financial assistance. This can happen to anyone — often as a result of unemployment, unexpected illness, natural disasters or a relationship breakdown.
Our dedicated team of credit specialists is here to work with you and find a solution tailored to your situation.
What we'll review with you
When you get in touch, we'll work through:
What happens next
After you first get in touch with us, you'll hear from us within 5 business days, and we'll start working with you to find a solution tailored to your circumstances, insurance cover and period.
Let us know early. With the short-term nature of premium funding, it's important you notify Hunter Premium Funding as soon as possible of any financial hardship concerns, so we can begin working through your options at an early stage.
Please note: a permanent change to your financial situation may mean it's unlikely your financial position can be restored — even if your existing loan were to be changed. In these cases it may not be appropriate for us to offer changes to your payment arrangements, but we'll always talk you through your options.
How to get in touch
If you're experiencing financial hardship and having trouble making your loan payments, please contact our Customer Service Team to discuss your circumstances and the options available to you.
Australia
Call 1300 HUNTER (1300 486 837)
Email cst@hpf.com.au
New Zealand
Call 0800 473 000
Email nzcst@hpf.com.au
Independent support
Free, independent financial counselling is also available in both countries if you'd like to talk to someone outside Hunter.
Australia
National Debt Helpline — free, independent financial counselling. 1800 007 007, ndh.org.au
New Zealand
MoneyTalks — free, independent financial helpline. 0800 345 123, help@moneytalks.co.nz
Our commitment
We're committed to supporting customers who are doing it tough, and we adhere to the industry codes of practice in each of the markets we operate in.
Hunter Premium Funding Limited ABN 80 085 628 913
